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Customer Service

The Kingston Hydro electricity distribution area is operated by the employees of Utilities Kingston. Contact customer service at 613-546-1181 between the hours of 8 a.m. and 4:30 p.m., Monday through Friday. Learn more about the multi-utility services provided by Utilities Kingston by visiting

Credit and Collections

Regarding overdue accounts, please call 613-546-1181, extension 2278 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday.


To report a power outage, downed tree branch or electrical wire, dial 613-546-1181, 24 hours a day, seven days per week.

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Conservation Office

For one-on-one help to understand your bill and learn how Kingston Hydro and Utilities Kingston can help you save electricity and water, call the Conservation Office at 613-546-1181, and say “conservation”.

Contact Us by Mail or Email

Kingston Hydro Corporation

PO Box 790

Kingston, ON K7L 4X7