Conditions of Service

Every electricity distributor in Ontario must have its own “Conditions of Service” document to communicate its operating practices, the types and level of service available to customers within its service area, and its connection policies. From time to time, changes occur to the Conditions of Service and are listed and described in a Record of Changes document (available below). Kingston Hydro reviews and revises its Conditions of Service on an ongoing basis to meet the needs of customers and to keep pace with regulatory requirements.

Kingston Hydro’s Conditions of Service document is for residential and commercial customers, contractors, developers, generators, and the suppliers who conduct business with Kingston Hydro on a regular basis. The document includes information on:

• charges, payment plan options and security deposits
• regulations for providing and receiving electrical service
• responsibilities of Kingston Hydro
• responsibilities of the customer
• details that supplement Kingston Hydro’s obligations under the Electricity Act, the Ontario Energy Board Act and the Distribution License

Comments? Questions?

Kingston Hydro welcomes written comments and questions from its customers regarding these Conditions of Service. Please email info@kingstonhydro.com, Attention: Regulatory Affairs.

Conditions of Service – Supporting Documents

• Conditions of Service V3.0 – 88 pages, 600 KB
• Conditions of Service, plus Appendices V3.0 - 158 pages, 1,800 KB

Appendices A - D

• Appendix A: Economic Evaluation Model V3.0 – 15 pages, 185 KB
• Appendix B: Guide for Distributed Generators V3.0 – 36 pages, 270 KB
• Appendix C: Metering Specifications V3.0 – 2 pages, 60 KB
• Appendix D: Sample Connection Agreement V3.0 – 17 pages, 145 KB

Record of Changes

• Record of Changes V3.0 – 17 pages, 180 KB