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tourist information centre at Confederation Basin, near City Hall, on a winter evening

© 2014 Paul WASH

Contact Us

MyUtilities Customer Portal

Save water, energy, and money!

Register or log in for information to help you manage your consumption of water, gas, and electricity.

Customer Service

The Kingston Hydro electricity distribution area is operated by the employees of Utilities Kingston. Contact customer service at 613-546-0000 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. Learn more about the multi-utility services provided by Utilities Kingston by visiting www.utilitieskingston.com.

Credit and Collections

Regarding overdue accounts, please call 613-546-1181, extension 2278 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday.

Emergencies

To report a power outage, downed tree branch or electrical wire, dial 613-546-1181, 24 hours a day, seven days per week.

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Stay up-to-date on utility outages and other information to help with your services.

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Conservation Office

For one-on-one help to understand your bill and learn how Kingston Hydro and Utilities Kingston can help you save electricity and water, call the Conservation Office at 613-546-0000, and say “conservation”.

Contact Us by Mail or Email

Kingston Hydro Corporation

PO Box 790

Kingston, ON K7L 4X7